DELIVERY & RETURNS

***Hand Sanitiser***

Due to Hand Sanitiser being considered dangerous goods for shipping purposes, we are unable to use air freight to get this product to you. The most cost effective way for us to send this product is using Aus Post road freight. Due to significantly less airlines flying for everyday air freight, the road freight system is overloaded and unfortunately the expected delivery time is up to 10 business days. We are unable to send this product to Tasmania. 

***Lip Serum***

As part of our $12 lip serum offer, the most economical way to offer free shipping is to use regular Australia post which is not tracked. Please allow up to 7 days for your product to arrive.

All Other Products

We understand how frustrating it is to wait days for your orders to arrive. One of our goals is for you to receive your daily essentials as quickly and cost effectively as possible, which is why we offer free express shipping. 

Check out our estimated delivery times and further information below:

Melbourne | Sydney | Brisbane | Gold Coast | Canberra

All attempts are made to deliver next business day in metro Melbourne, Sydney Brisbane, Gold Coast & Canberra. 

*Please allow an extra 1-2 business days due to COVID-19 delays.

Via: Courier Service, requiring signature. 

Adelaide 

All attempts are made to deliver within two business days in metro Adelaide. 

*Please allow an extra 1-2 business days due to COVID-19 delays.

Via: Courier Service, requiring signature.  

Perth | Tasmania | Darwin | All regional areas 

All attempts are made to deliver within 3 to 4 business days to Perth, Tasmania, Darwin & the rest of Australia. 

*Please allow an extra 5 business days due to COVID-19 delays.

Via: Australia Post. Packages are tracked and do not require a signature. 

We process orders daily in the order they are received, following confirmation of payment. For Australian orders received prior to 1pm mid-week, we strive to have your package ready for shipment the same day. For orders received after 1pm, we ship the next business day.

We ship international orders using the AusPost International service, and can ship packages to the following locations;

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout.

If your order is missing an item or contains a damaged product please email us at hello@natchessentials.com. Please have your order number available. 

 

OUR RETURN POLICY - THE NATCH GUARANTEE